Apply for a Job as a Customer Service Representative!


We are looking for a Customer Service Representative to join our team. He will manage customer complaints and queries. In this job you’ll be responsible for taking orders, any modifications and to escalate complaints through numerous communications channel. We are looking for a person who can stay calm in frustrating situations and who is familiar with the basics of computers.

Responsibilities as Customer Service Representative

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements for a Customer Service Representative

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school education

Benefits of working with Urban Communications

  • Autonomy to work how you work best, without micromanagement
  • All the tools, equipment and support you need to thrive
  • Competitive salary
  • Punctuality Bonus
  • Performance based increments