We understand the immediate need of a patient or practitioner calling in requiring answers to a variety of questions ranging from insurance, to specialties, billing, appointment scheduling and/or immediate need for access to emergency services.
Our friendly, professional agents go through a rigorous training process to ensure your calls are handled with the highest level of efficiency and professionalism in the industry — 24 hours a day, 7 days a week and 365 days a year.
We are required to comply with complex regulatory bodies and maintain compliance to HIPAA/HITech laws. All of our employees must sign a confidentiality agreement upon hire. All call centers are HIPAA compliant, and agents are trained in HIPAA practices.