Medical Services

We understand the immediate need of a patient or practitioner calling in requiring answers to a variety of questions ranging from insurance, to specialties, billing, appointment scheduling and/or immediate need for access to emergency services.

HIPPA Compliance

Our friendly, professional agents go through a rigorous training process to ensure your calls are handled with the highest level of efficiency and professionalism in the industry — 24 hours a day, 7 days a week and 365 days a year.

We are required to comply with complex regulatory bodies and maintain compliance to HIPAA/HITech laws. All of our employees must sign a confidentiality agreement upon hire. All call centers are HIPAA compliant, and agents are trained in HIPAA practices.

Benefits Of Outsourcing To Urban Communications

24-hour Live Agent Medical Answering

Trained agents according to your specifications. No In-House Training

Efficient office staff.

Services will be customized according to your needs.

We have local agents with National Level Technology and Support.

Toll‐free Phone Numbers Available

Our service agreements are month to month. No long term contracts.

Fully integrated with your office.

All the data will be secured and backed up in storage.

For In-Bound programs we provide toll free numbers.