Our Approach

Urban Communications approaches every client’s business as if it were our own. We put ourselves in our clients’ shoes, align our incentives with their objectives, and collaborate to unlock the full potential of their business.

The right approach is necessary for the right outcome. Urban Communications approaches work by applying its external knowledge to your organisation’s internal way of doing work. We know that in order to maximise the potential of success for your company we need to shape our services in a way that applies to your way of doing business.

Our flexibility and professionalism is what makes us different from other IT companies. Where most IT companies boast their easy-going and informal work environment, Urban Communications exhibits its strict, to-the-point and efficient work environment where our first priority is accommodating our client’s needs and providing services of the highest standard.

Inbound Calls

Our highly skilled and experienced operators will handle your inbound calls. You create the schedule according to your needs and we provide you with expert operators trained on all dispatch software!

Call Monitoring

Every call our operators take is monitored by our management team. Our operators are constantly under surveillance and are given regular feedback to make sure the service we provide our clients never stops improving!

Weekly Report

Our management team compiles a report each week so that our clients know exactly how many calls are being handled by our operators daily. This allows them to see how their business is improving every week and stay up to date with complaints and queries!

Web Developing

The individuals in our IT department have collectively worked on over 300 websites. Combine your creative skills with our IT expertise and build yourself a website that is sure to give you that competitive edge your business is looking for!

SEO/SMO

Our SEO/SMO specialists can make sure your business gets the exposure it needs. Our highly skilled IT department can make sure your brand name does not waste a second in the darkness!

Digital Marketing

Our marketing team has the ability to advertise across all social media platforms. Allow us to turn your business into a brand and advertise your name out there across platforms such as Instagram and Facebook!