Taxi Operators Outsource

Urban Communications is offering highly experienced Taxi Operators for taxi firms across the UK. Our modern facility enables us to operate around the clock. We provide our clients with non-stop quality services. 

All our operators undergo a specialised training program before they are allowed to handle calls. The training includes map-study of all local areas which our clients cover as well as popular destinations. We provide our clients with the highest quality of services and our management team is constantly monitoring all calls. Furthermore, our operators are given regular feedback so they may keep improving their service quality. And, we also have backup operators ready to assist you in case of emergencies.

We provide our clients with a performance report of each week. Reports include number of calls handled and percentage of calls monitored. This allows our clients to stay updated with complaints and queries. And, also see how their business is running each week.

UC’s operators are experts in all taxi software such as iCabbi, Ghost, Cordic, etc. We are also proudly in partnership with InfoCabs.

Inbound & Outbound

Our call centres are equipped with the latest technology. And, our Taxi Operators are trained to handle both Inbound and Outbound calls.

Experienced Operators

All of our operators have customer service experience and go through regular training.

Specialised Training

We analyse your company’s needs to develop specialised training programs. Most importantly, operators being assigned to you study your local areas through maps.

24 Hour Service

We are running 24 hours a day, 365 days a year! Thus, our operators can provide service to you at any time on any day.

Weekly Reporting

Our management team compiles weekly reports. Hence, allowing you to stay updated with complaints and queries.

Easy Payment Methods

Easy Payment Methods UC is registered in multiple countries. Above all, our aim is to make your business hassle-free and even our payments are only a click away.