Taxi Operators Outsource
Urban Communications is offering highly experienced Taxi Operators for taxi firms across the UK. Our modern facility enables us to operate around the clock. We provide our clients with non-stop quality services.
All our operators undergo a specialised training program before they are allowed to handle calls. The training includes map-study of all local areas which our clients cover as well as popular destinations. We provide our clients with the highest quality of services and our management team is constantly monitoring all calls. Furthermore, our operators are given regular feedback so they may keep improving their service quality. And, we also have backup operators ready to assist you in case of emergencies.
We provide our clients with a performance report of each week. Reports include number of calls handled and percentage of calls monitored. This allows our clients to stay updated with complaints and queries. And, also see how their business is running each week.
UC’s operators are experts in all taxi software such as iCabbi, Ghost, Cordic, etc. We are also proudly in partnership with InfoCabs.