Urban Communications is offering highly experienced Customer Support Representatives and Taxi Operators for companies across the globe. All our operators are highly-trained and experienced in customer support services.
Our well-equipped facility enables us to provide our clients with quality service 24 hours a day and 7 days a week.
All our operators undergo a specialised training program before they are allowed to handle calls.
At Urban Communications, the quality of service we provide is our highest priority. Our management team is constantly monitoring all calls handled by our operators and provide them with regular feedback so that they are constantly improving their service.
Our management team will also send you a performance review of each week along with statistics of the number of calls handled and the percentage of calls monitored. This allows you to stay in the loop with complaints and queries and see how your business is running each week.
Inbound & Outbound
Our call center facilities are equipped with the latest technology and can handle both inbound and outbound calls.
All of our operators have customer service experience and go through regular training and workshops.
We analyse your company and your needs to develop a specialised training program for the operators being assigned to you.
24 Hour Service
We are running 24 hours a day, 7 days a week and 365 days a year! Our operators can provide assistance to you at any time on any day.
Each week our management team compiles a report for you. This allows you to analyse your company data and stay up to date with complaints and queries.
Easy Payment Methods
Urban Communications is registered in multiple countries. Our aim is to make your business hassle-free and even our payments are only a click away.